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Effective August 31, 2026

Privacy Policy

This policy explains how BookMoreHQ collects, uses, protects, and shares information when people use our website, client tools, AI receptionist services, and BookMoreHQ Alerts text-message program.

1. Information We Collect

  • Business and account information, such as names, company details, email addresses, phone numbers, login information, service areas, business hours, and routing or scheduling preferences.
  • AI receptionist and lead information, such as caller-provided names, callback numbers, requested services, call summaries, urgency, preferred appointment times, transcripts, recordings, and call metadata when those features are enabled.
  • Website and device information, such as IP address, browser type, pages viewed, and security or diagnostic events.
  • Billing and transaction records. Payment-card information is handled by our payment provider rather than stored directly by BookMoreHQ.

2. How We Use Information

We use information to provide and configure the requested services, answer and route calls, create lead summaries, deliver authorized alerts, maintain client dashboards, process billing, provide support, prevent abuse, troubleshoot performance, improve service quality, and meet legal or regulatory obligations.

3. SMS Privacy And Consent

BookMoreHQ Alerts sends transactional AI receptionist lead notifications only to business owners or staff who voluntarily opt in. Consent is collected separately and is not a condition of purchasing BookMoreHQ services.

We do not sell or share mobile phone numbers, text-message opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may provide this data to service providers only as needed to operate the messaging program, deliver messages, prevent fraud, or comply with law. Those providers may not use the data for their own marketing.

Message frequency varies with AI receptionist call volume. Message and data rates may apply. Reply STOP to opt out or HELP for help. More details are in our SMS Terms.

4. When We Share Information

We may share information with service providers that host our systems, process payments, power calls or messages, monitor reliability, or provide support; with a client business for whom we process a caller's request; when required by law or needed to protect safety and rights; or as part of a merger, financing, or transfer of the business. We do not sell personal information.

5. Call Data And Client Responsibilities

For calls handled on behalf of a BookMoreHQ client, the client business determines why caller information is collected and how it is used. BookMoreHQ processes that information to provide the contracted service. Clients are responsible for required call recording notices, consent, retention instructions, and industry- specific obligations in the locations where they operate.

6. Retention And Security

We retain information only as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and organizational safeguards, but no storage or transmission method can be guaranteed completely secure.

7. Your Choices

You may request access to, correction of, or deletion of personal information, subject to legal and operational retention needs. SMS recipients can opt out at any time by replying STOP. You may also contact us to update account or alert information.

8. Children

BookMoreHQ is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Updates And Contact

We may update this policy and will post the revised effective date here. Questions or privacy requests can be sent to hello@bookmorehq.com.